Terms & Policies

Terms & Conditions

Explore our comprehensive terms and conditions to understand your rights and responsibilities while using our services.

Privacy Policy

Read our privacy policy to learn how we protect your personal information and ensure your data security.

Refund and Return Policy

Last Updated: 16.06.2025
Business: Performance Coach Hubbs
Effective For All Purchases Made On/After: 16.06.2025

1. DIGITAL RESOURCES - STRICTLY NO REFUNDS

All digital products (e.g., templates, courses, toolkits) are non-refundable and non-returnable for the following reasons:

• Immediate Access: Resources are delivered instantly upon payment

• Inherent Value: Content cannot be "returned" once accessed

• Intellectual Property Risk: Prevents copying and refund fraud
  By purchasing, you acknowledge you forfeit all right to chargebacks or refund requests.

2. COACHING/MENTORING SERVICES - NO REFUNDS

All coaching, consulting, and mentoring services are 100% non-refundable because:

• Time Reservation: Your booking excludes other clients

• Pre-Session Work: Preparation begins immediately after payment

• Resource Allocation: Reserved capacity cannot be resold
  Unused sessions expire 30 days after purchase with no cash value.

3. LIMITED EXCEPTIONS

Refunds will only be considered if:

• Coach fails to deliver any paid services without rescheduling
  Documentation required for all claims. No exceptions for:

• Change of mind

• Failure to use resources

• Dissatisfaction with results

• Technical issues (e.g., email filters, user errors)

4. POLICY ACKNOWLEDGMENTS

By purchasing, you confirm:

• You’ve read our Terms & Conditions of Sale and Privacy Policy

• You understand resources are for personal use only (no sharing)

• You accept full responsibility for implementation outcomes

• Chargebacks will result in legal action + £150 dispute fee

5. STATUTORY RIGHTS NOTICE

"This policy does not override statutory consumer rights that may apply in your jurisdiction. Void where prohibited by law."

Last Updated: 16.06.2025
Effective Date: 16.06.2025
Website: www.performancecoachhubbs.com

1. Introduction

This Privacy Policy governs how Performance Coach Hubbs ("we," "us," or "our") collects, uses, and protects information obtained from purchasers ("you" or "your") of our digital coaching products. By purchasing our products, you consent to the practices described herein.

2. Information We Collect

We minimise data collection to only what is essential:

• Purchase Data: Name, phone, email address, billing address

• Payment Information: Processed securely by third-party gateways (e.g., Stripe, PayPal). We do not store credit card numbers.

• Technical Data: IP address, device type, and browser information (for fraud prevention)

3. How We Use Your Information

Purpose Legal Basis

Process transactions. Contract fulfillment

Deliver digital products. Contract fulfillment

Prevent fraud/abuse Legitimate interest

Respond to customer inquiries. Legitimate interest

Comply with legal obligations. Legal requirement

We expressly DO NOT:

• Sell or rent your data to third parties

• Use your information for unrelated marketing without explicit consent

• Share your purchase history with other customers

4. Data Sharing & Third Parties

We only share data when absolutely necessary with:

• Payment Processors: Only to complete transactions (subject to their privacy policies)

• Legal Authorities: If required by law

• Service Providers: Email delivery and security tools (under strict confidentiality agreements)

No marketing partnerships, data brokers, or advertising networks.

5. Data Security

We implement reasonable measures including:

• SSL/TLS encryption on our website

• Secure cloud storage with access controls

• Regular security audits
  However: We cannot guarantee 100% breach protection due to inherent internet risks. You acknowledge this limitation of liability.

6. Your Rights

Depending on your jurisdiction, you may:

• Request access to your personal data

• Correct inaccuracies

• Delete your data (subject to legal retention requirements)

• Opt-out of marketing communications
  Submit requests to: hubbs@performancecoachhubbs.com

7. Data Retention

We retain purchase records for:

• Active Customers: Duration of product access period

• Inactive Customers: 4 years for tax/legal compliance

• Financial Records: 7 years as legally required

8. International Transfers

Data is primarily processed in the United Kingdom. If transferred elsewhere, we use GDPR-compliant safeguards.

9. Cookies & Tracking

• Essential Cookies: Used for checkout functionality (no opt-out)

• Analytics: Basic traffic measurement (opt-out instructions in cookie banner)

• No Advertising Trackers: We do not use Facebook Pixel, Google Ads, or similar

10. Children's Privacy

Our products are not intended for users under 18. We do not knowingly collect data from minors.

11. Policy Changes

We reserve the right to update this policy. Continued use after revisions constitutes acceptance. Material changes will be notified via email.

12. Contact

For privacy concerns:
Performance Coach Hubbs
Email: Hubbs@performancecoachhubbs.com

PCH Academy Code of Conduct

This Code of Conduct sets the standards of behaviour expected from everyone involved in our Academy: players, parents/guardians, and coaches. Rugby is a sport built on respect, teamwork, and discipline. By taking part in PCH Academy, you agree to uphold these values.

For Players

I will:

• Respect my teammates, coaches, referees, and other parents/guardians.

• Play within the rules and in the spirit of the game.

• Always try my best, in training, games and all activities.

• Support and encourage my teammates, never bully or put them down.

• Look after PCH Academy and Club equipment and facilities.

• Wear the correct kit and protective gear.

• Tell a coach if I am injured, unwell, or worried about anything.

For Parents/Guardians

I will:

• Encourage my child to enjoy rugby and do their best.

• Respect coaches, referees, and volunteers at all times.

• Never shout at or ridicule players, referees, or officials.

• Support PCH Academy’s efforts to create a safe, positive environment.

• Communicate any medical or welfare concerns to coaches.

• Ensure my child arrives on time and with the correct kit.

• Accept that player development and game decisions are made by the coaching team.

For Coaches/Academy Staff

We will:

• Provide safe, enjoyable, and inclusive rugby sessions.

• Treat all players fairly and with respect.

• Promote teamwork, respect, discipline, and rugby’s core values.

• Prioritise player welfare, development, and safety.

• Communicate clearly with parents/guardians.

• Act as positive role models on and off the pitch

Terms and Conditions of Sale

Last Updated: 16.06.2025
Seller: Performance Coach Hubbs
Website: www.performancecoachhubbs.com

1. Acceptance of Terms

By purchasing any digital product (e.g., templates, guides, workbooks, courses) ("Product") from Performance Coach Hubbs, you agree to be bound by these Terms and Conditions.

2. License Grant

Upon payment, you receive a strictly limited, non-exclusive, non-transferable, revocable license to:

• Use the Product only for your personal coaching practice

• Access the Product solely for your individual use

• Download/print one copy for your own reference

This is NOT a multi-user, resale, or shared license.

3. Strict Usage Restrictions

You expressly agree NOT to:

• Share, distribute, resell, sublicense, or transfer the Product to any third party (including clients, colleagues, or team members)

• Upload the Product to shared drives, cloud storage, or learning management systems accessible by others

• Modify, reverse-engineer, or create derivative works from the Product

• Use the Product for group training, workshops, or client deliverables without written permission

4. Intellectual Property

All Products remain the exclusive property of Performance Coach Hubbs. You receive no copyrights, trademarks, or ownership rights. Unauthorised sharing constitutes copyright infringement.

5. No Liability Clause

a) "As Is" Basis: Products are provided "AS IS" without warranties. Results from using Products vary based on individual implementation.
b) No Guarantees: We make no guarantees of income, client success, or specific outcomes from Product use.
c) Limitation of Liability: In no event shall [Your Business Name] be liable for any direct, indirect, incidental, or consequential damages arising from:

• Your use/misuse of Products

• Errors or omissions in content

• Business decisions made based on Product content

  d) Professional Responsibility: You retain full responsibility for how you implement strategies. Products do not constitute legal, financial, or therapeutic advice.

6. Payment & Access

• Payment is required before digital access is granted

• You are responsible for maintaining download capabilities

• No ongoing access guarantees (back up your copy immediately)

7. No Refunds

Due to the digital nature and immediate access, all sales are final. No refunds or exchanges are permitted.

8. Violations & Termination

We reserve the right to terminate your license immediately if you violate these terms, without refund. Legal action may be pursued for unauthorised distribution.

9. Governing Law

These Terms are governed by the laws of United Kingdom, without regard to conflict of law principles.

Contact Us

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